Hopeless iPowerweb Tech Support

Below is the actual tech support I received from ipowerweb. They are bloody H O P E L E S S with their tech support.

Please wait for a site operator to respond.
You are now chatting with 'Max T.'
Max T.: Thank you for contacting IPOWER Live Chat. How can I help you?
Me: host120 is down
Me: what's going on ??
Me: can't view my website at all
Me: See Incident: XXXXXX-XXXXXX
Max T.: I'll be happy to assist you.
Max T.: We do apologize for the inconvenience faced by you.
Max T.: Admins are aware of your server problem and there is some network issues. They are working on it.
Max T.: We have been advised that the problem has been isolated and that the issue would be solved soon. For quality's sake, our admins tend to spend a slightly longer time investigating the root cause of an issue to completely fix it, rather than merely applying a temporary/unsafe fix, we've taken every possible step to ensure that this does not happen again. <-- copy and paste response (what lazy asses)
Me: it was fixed now it's down again
Me: yeah right I've seen that reply before
Me: please spare me the copy and paste effort :P
Me: it was fixed 3 hours ago and now it's down again so what gives
Max T.: Yes I understand.
Me: so what's going on? There's 50 other websites hosted on that server, and I can tell you they won't be happy
Max T.: I understand.
Me: and ?? What are you going to do about it??
Max T.: I apologize.
Me: please don't patronise me, just fix the thing
Max T.: It is being worked upon.
Me: how long is this so called "fix" going to take, if it was fixed before then why is it not working now ???
Max T.: I'm sorry for the delay. I'll be right with you.
Me: just look into what's going on!
Max T.: I will be right with you.
Max T.: Thank you for waiting. I'll be with you in just a moment.
Me: ...
Me: just fix the problem!
Max T.: Yes, It will be soon.
Me: how soon??
Max T.: I'm sorry but right now I'm having no ETA for the same.
Max T.: But please be assured that it is been looked into and will be resolved very soon.
Me: no ETA but soon??
Max T.: It will be up soon
Me: what 1 hour soon, 2 hours, 3? 24 hours?
Max T.: NO ETA
Me: soon but no ETA, looks like you guys have no clue what you're doing
Max T.: Please understand it is being looked .
Max T.: We do not have any ETA at the moment
Max T.: I cannot confirm the same
Me: then how can you confirm SOON? If you don't know, then just say you don't know!
Max T.: Thank you for waiting. I'll be with you in just a moment.
Max T.: I'm sorry for the delay. I'll be right with you.
Max T.: I will be right with you.
Max T.: I will be right with you.
Me: forget it, just go fix the problem. spare me your auto replies, and by the way look up the dictionary on the definition "SOON" because you misunderstood its meanining

Max T does not understand the word "soon" and is a total incompetent fool! I can't believe the employ such "technically gifted" people. I have to say another time, they needlessly modified a .htaccess file on my website and caused it to be down for hours. What morons...

Then again a lot of tech support's pretty damn hopeless. The only tech support which I found that was ever good was a technician on dodo internet but their customer service was plain stupid.