Queue cutting girls and ragaholic customers

So I used to think girls were really decent and sweet things (probably because of my mum). Of course this isn't true anymore. I was catching a cab close to midnight last Friday, the queue wasn't too long, but there were zero cabs. There were 2 guys at the head of the queue, and this girl about 17 or 18 just walked straight into the queue and asked them if she was cutting into the queue if she did that, sort of irrelevant question really, not sure what the guys replied but then she said I'm with the both of you and winked at them. Then of course she got into the cab with them when the next cab arrived. Now I'm not sure what propelled her to do that, perhaps male manipulation at work, but it did (Perhaps it was the first sign of a promosing pr0n star career!). Maybe because they were about the same age as her, but I thought that was really pathetic that she couldn't queue up like everyone else.
Saying that, I know there are decent girls out there however I think it's becoming increasing prevalent that girls are equally as bad as guys. No offense to anyone.

Yesterday I dealt with an angry and frustrated I-require-anger-management customer, who for some reason, was blaming everything on my end except himself. What did he do exactly? He ordered the wrong product, did not read ANY instructions that were provided whatsoever, and then subsequently sent me email messages saying he was going to complain to paypal and ebay, that my company was a fraud, that the website was a deception, and that I was conducting theft. Yes all of that he said, even though I was asleep and he was the one who actually made the payment, voluntarily, with no one pointing a gun to his head, nor a knife to his throat. Sheer genius at work. He said he did not recieve the software, but it was already mentioned that orders may take at least 48 hours. He said the website was a deception, when I have no idea how he gathered that, unless he was drunk, or perhaps suffering from extreme paranoia. That I was not a company located in the US (and the point being...??). Oh that my customer service sucked too because I was not giving him an instantaneous reply even though I did reply to all his email messages. I told him it was not my fault that he did not read any of the instructions or details that were provided, and he could only retaliate with the customer is always right (but not always reasonable) and pride cometh before the fall (Indeed, I wonder who was he referring to). And he attempted to use italian, he used the word "ciao" but spelt it incorrectly, so I corrected him.

Really some people.

Other than that it's all good in the customer world. I think I can handle 1 case of "oh your non USA company and products suck really bad" compared to hundreds of others who disapprove that view.